Shipping policy
General Information
All shipments are processed and dispatched from Berlin, Germany. Delivery times may vary depending on your location.
Worldwide Shipping
We offer worldwide shipping, excluding certain high-risk areas. Please note that this exclusion list is subject to change based on current circumstances. Any updates will be promptly reflected on our website.
Shipping Costs
Shipping costs vary based on the destination and the number of items purchased. The final shipping cost will be calculated and displayed at checkout.
Currently, as we are in the process of setting up our website, shipping will unavoidably be carried out through individual DHL shipments. We apologize for any inconvenience this may cause. ONU will continue to strive for cost-saving measures in shipping, and once these are implemented, we will notify you through announcements. Thank you for your understanding and support.
For a general overview of our shipping conditions, you can also check on the FAQ page.
Processing Time
Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time
Delivery times vary by destination:
- Germany: 2-5 business days
- Europe: 5-10 business days
- International: 10-20 business days
Please note that these are estimated delivery times and can be affected by factors such as customs delays or postal service issues.
Customs, Duties, and Taxes
International shipments may be subject to import taxes, customs duties, and fees, which are imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for further information.
But, in currently, We do not charge VAT according to §19 UStG (German Value Added Tax Act) as we are a small business.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier’s website.
Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Shipping Updates
For the latest updates on our shipping policies and any potential delays, please visit our website regularly.
Contact Information
If you have any questions or concerns about your order, please contact our customer service team at hello@onuberlin.com
Thank you for shopping with us!